Q: How much does it cost to order a Motorcraft event kit?
A: Shipping costs and order fulfillment is covered in full if the event is deemed a certified Motorcraft Event.
Q: Why must I include billing information if these costs are covered?
A: For collateral. If the kit is not returned or returned in a condition that is unacceptable, you can be held liable for the costs for repair or replacement. All banners and graphics must also be returned with the kit or you will be charge for new ones. There are pack lists in each kit so you do not miss anything when you are repacking. We do a check on every Motorcraft Kit that comes back and you will be contacted if something does not appear in order.
Q: Are drayage fees covered by Motorcraft if I need my items sent to a convention center, etc.?
A: Those costs are not covered and you will be required to handle these fees.
Q: How long can I keep the kit for?
A: We would prefer you keep the kit for one event at a time, however you can request to maintain a kit longer by contacting our Motorcraft manager.
Q: How do I return the kits when finished?
A: In one of the shipments you receive, we will include prepaid UPS Shipping Labels in an envelope. All you have to do is put the specified label on each of the packages and contact UPS for a pick up by calling 1-800-PICK UPS
Q: I still have questions, who should I contact?
A: Contact our Event Kit Manager, Lyndsey Hicks either by email at email@example.com or phone at 585-742-2480.
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